Cookies Policy

We collect certain information or data about you when you use landmark-design.co.uk

This includes:

  • Questions, queries or feedback you leave, including your email address if you send an email to landmark-design.co.uk

  • Your IP address, and details of which version of internet browser(s) you used

  • Information on how you use the site, using and page tagging techniques to help us improve the website and monitor how user and page interactions are carried out via third party analytic tools which include general geographic location data via Google Analytics

  • Details to allow you to access Landmark Living Ltd services and transactions, for example an email address (you’ll always be told when this information is being collected, and it will only be used for the purpose you provide it for)

This is because it helps us to:

  • Improve the site by monitoring how you use it

  • Respond to any feedback you send us, if you’ve asked us to

We can’t personally identify you using your data.

Where we store your data that is collected:

We store data on servers in America, England and Europe. We also use Google Analytics which potentially stores information about your interaction with our web services, but at the time of writing, does not contain any personally identifying data.

It may also be stored outside of these locations, where our staff or suppliers could view it.

By submitting any of your personal data when using any of our services, you agree to this.

Keeping your data secure

Transmitting information over the Internet is generally not completely secure, and we can’t guarantee the security of your data.

Any data you transmit is at your own risk.

We have procedures in place to try and keep your data secure once we receive it, however we can not guarantee the security of your data.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites without your consent.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms and conditions and other agreements. This includes exchanging information with other government departments for legal reasons.

Your rights

You can ask us not to use any of the information we collect.

Links to other websites

landmark-design.co.uk contains links to and from other websites.

This privacy policy only applies to this website, and doesn’t cover other Landmark Living Ltd services and transactions that we link to.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Visiting us from an external link

If you come to landmark-design.co.uk from another website, we may receive personal information about you from the other website.

You should read the privacy policy of the website you came from to find out more about this.

Disclaimer

While we make every effort to keep our services up to date, we do not provide any guarantees, conditions or warranties that the information will be:

  • Current

  • Secure

  • Accurate

  • Complete

  • Free from bugs or viruses or other malicious software

We are not liable for any loss or damage that may come from using our services. This includes any loss or damage caused by civil wrongs, breach of contract or otherwise

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen. This includes (but isn’t limited to) the loss of your:

  • Income and/or revenue

  • Salary, benefits or other payments

  • Business

  • Profits and/or contracts

  • Opportunity

  • Anticipated savings

  • Data

  • Goodwill and/or reputation

  • Tangible property

  • Intangible property, including loss, corruption or damage to data or any computer system

  • Office time and/or management deemed wasted

Legals

Privacy Policy

This is the privacy policy of

Landmark Living Ltd
The Old Post Office
Houchin Street
Bishops Waltham
Hampshire
SO32 1AR

Phone: 01489 352193

Email: mail@landmark-design.co.uk

We are committed to protecting and respecting your privacy. This privacy policy explains what personal information we collect, why we collect it and how we will store and use it.

What personal information do we collect?

Client Information:

  • Personal Identification Information: Names, email addresses, phone numbers, postal addresses.

  • Project-Specific Information: Details about the client’s property, preferences, and requirements for architectural services.

Supply Chain Information:

  • Business Contact Information: Names, email addresses, phone numbers, postal addresses, and contact details of representatives.

  • Contract and Payment Information: Bank account details and contract terms.

Website and Marketing Data:

  • Technical Data: IP addresses, browser types and versions, time zone settings, browser plug-in types and versions, operating systems, and platform details.

  • Usage Data: Information about how visitors use our website, including pages viewed and actions taken.

  • Marketing and Communications Data: Preferences for receiving marketing materials, and interaction data from email campaigns.

Financial Data:

  • Billing and Payment Information: Credit card details, bank account numbers, and billing addresses.

  • Transaction Data: Records of payments and financial transactions related to projects and services.

Survey and Feedback Data:

  • Survey Responses: Information collected from client satisfaction surveys or feedback forms, including opinions and suggestions.

Legal and Compliance Data:

  • Legal Documentation: Contracts, agreements, consents, and any correspondence related to legal matters.

  • Regulatory Compliance Information: Data collected to comply with legal and regulatory requirements, such as health and safety records.

Miscellaneous:

  • Event Data: Information collected during events or meetings, such as attendance records and event feedback.

How do we collect your information?

We collect information in various ways, including:

Direct Interactions:

  • Client Meetings and Consultations: Information collected during in-person or virtual meetings, phone calls, or email exchanges when clients discuss their projects, preferences, and requirements.

  • Project Documentation: Forms, contracts, and agreements completed by clients, employees, contractors, or suppliers.

  • Event Participation: Information collected during events, seminars, webinars, or workshops organised by or attended by Quattro Design Architects Ltd.

Digital Interactions:

  • Website Forms: Information collected through contact forms, project inquiry forms, newsletter sign-ups, or other forms on our website.

  • Email Communications: Information collected when you correspond with us via email, including any attachments or additional information provided.

Automated Technologies:

  • Website Usage Data: Information automatically collected when you visit our website through cookies, server logs, and other tracking technologies. This includes IP addresses, browser types, pages viewed, and the date and time of visits.

  • Email Tracking: Information collected through tracking pixels in email campaigns to monitor open rates and interaction with our emails.

Third-Party Sources:

  • Referral Sources: Information received from referrals by existing clients, partners, or industry contacts.

  • Publicly Available Sources: Information collected from public records, social media profiles, and other publicly available sources.Supply Chain Processes:

  • Business Correspondence: Information collected during business negotiations, contract discussions, and ongoing supplier or vendor communications.

  • Payment Processing: Information collected to process payments, including bank details and transaction records.

Surveys and Feedback:

  • Client Satisfaction Surveys: Information collected from clients through surveys or feedback forms regarding their satisfaction with our services.

Why we collect your information?

Collecting personal data is essential for us to provide our services effectively, maintain good client relationships, comply with legal requirements, and to improve our business operations.

We collect your personal data for various legitimate purposes, including:

Providing and Managing Our Services:

  • Project Planning and Execution: To understand your requirements, preferences, and project specifications in order to deliver tailored architectural solutions.

  • Communication: To contact you regarding project updates, meetings, consultations, and responding to your inquiries or requests.

  • Contract Management: To prepare, negotiate, and execute contracts, including maintaining records of agreed terms and conditions.

Business Management:

  • Supplier and Vendor Relations: To manage relationships with suppliers and vendors, including processing orders, payments, and maintaining communication.

Client Relationship Management:

  • Client Satisfaction: To conduct client satisfaction surveys and gather feedback to improve our services.

  • Marketing and Promotions: To send you information about our services, promotions, and events that may be of interest to you, provided you have given your consent to receive such communications.

Legal and Compliance:

  • Regulatory Compliance: To comply with legal and regulatory requirements, such as maintaining health and safety records and fulfilling tax obligations.

  • Dispute Resolution: To resolve any disputes, enforce our agreements, and protect our rights, property, and safety, as well as the rights, property, and safety of our clients and others.

Improvement and Development:

  • Service Enhancement: To understand how our services are used, analyse trends, and improve the quality and performance of our services.

  • Website Functionality: To ensure our website functions correctly and to improve user experience by analysing website usage patterns.

Security:

  • Fraud Prevention: To protect our business, clients, and employees from fraud and other illegal activities.

  • Data Security: To ensure the security of our IT systems, networks, and data.

 Who do we share your information with?

We may need to share personal data with various third parties to facilitate our business operations, comply with legal requirements, and provide our services effectively.

We may share your personal data with the following categories of recipients:

Service Providers and Business Partners:

  • Subcontractors and Consultants: To provide architectural and related services, we may share information with subcontractors, consultants, and other third-party service providers who assist in project execution.

  • IT and Cloud Service Providers: To store and manage data, facilitate communication, and support our IT infrastructure, we may share information with cloud service providers, IT support, and software providers.

  • Marketing and Communication Providers: To send marketing communications, newsletters, and surveys, we may share information with email service providers and marketing agencies.

Clients and Prospective Clients:

  • Project Collaboration: Information may be shared with clients and prospective clients to discuss project details, proposals, and progress updates.

  • Referrals: With your consent, information may be shared for referral purposes to potential clients seeking similar services.

Legal and Compliance:

  • Regulatory Authorities: To comply with legal obligations, we may share information with government agencies, regulatory bodies, and law enforcement authorities.

  • Legal Advisors and Auditors: To seek legal advice, manage legal disputes, or conduct audits, we may share information with legal advisors, auditors, and other professional advisors.

Financial Institutions:

  • Payment Processing: To process payments for our services, we may share information with banks, payment processors, and financial institutions.

Employees:

  • Internal Purposes: Information may be shared with employees who need access to the data to perform their duties and provide our services.

Suppliers and Vendors:

  • Business Operations: Information may be shared with suppliers and vendors for business operations, including procurement, logistics, and vendor management.

Event and Networking Partners:

  • Events and Conferences: To facilitate event participation, networking, and collaborations, we may share information with event organisers and partners.

Other Third Parties:

  • Consent-Based Sharing: With your explicit consent, we may share information with other third parties as specified at the time of consent.

Our lawful basis for processing personal data

We process your personal data based on the following lawful grounds as outlined by data protection regulations, such as the General Data Protection Regulation (GDPR):

We have a contractual obligation:

We process personal data to fulfil our contractual obligations to you, or to take steps at your request prior to entering into a contract. This includes:

  • Project Planning and Execution: To deliver architectural services as per the terms agreed in the contract.

  • Client Communication: To communicate with you about project updates, meetings, and consultations.

  • Payment Processing: To process payments and manage billing.

We have a legitimate interest:

We process personal data based on our legitimate interests, provided that these interests are not overridden by your data protection rights. This includes:

  • Service Improvement: To analyse and improve our services, and to understand how our website is used.

  • Business Operations: To manage and operate our business efficiently, including managing relationships with contractors, suppliers, and vendors.

  • Marketing and Communications: To send you relevant information about our services, events, and promotions, based on your preferences.

  • Security: To ensure the security of our IT systems, networks, and data, and to prevent fraud.

We have a legal obligation:

We process personal data to comply with legal and regulatory obligations. This includes:

  • Regulatory Compliance: To comply with applicable laws, regulations, and regulatory guidelines.

  • Health and Safety: To maintain health and safety records as required by law.

Your consent:

We process personal data based on your explicit consent in certain situations. This includes:

  • Marketing Communications: To send you marketing emails, newsletters, and other communications if you have consented to receive them.

  • Event Participation: To share your information with event organizers and partners if you have given your consent.

You have the right to withdraw your consent at any time by contacting us using the details provided in the Contact Us section of this Privacy Policy.

We have a vital interest:

In rare cases, we may process personal data to protect your vital interests or the vital interests of another person. This typically applies to emergency situations where health or safety is at risk.

We need it to perform a public task:

In certain circumstances, we may process personal data for tasks carried out in the public interest or in the exercise of official authority vested in us. This is less common for an architectural company but may apply in specific regulatory or legal contexts.

How we store your information

Storing personal data securely and responsibly is crucial for maintaining the trust of our clients, employees, and other stakeholders, and for complying with data protection regulations.

We are committed to ensuring that your personal data is secure. To prevent unauthorised access, disclosure, or loss of personal data, we have implemented appropriate physical, technical, and administrative security measures. Here’s how we store your information:

Physical Security:

  • Secure Premises: Our offices and facilities where personal data is stored are secured with access control systems, alarm systems, and other physical security measures to prevent unauthorised access.

  • Locked Storage: Physical documents containing personal data are stored in locked cabinets.

Technical Security:

  • Data Encryption: Personal data stored electronically is encrypted both in transit and at rest using industry-standard encryption protocols to protect it from unauthorised access and breaches.

  • Secure Servers: We store personal data on secure servers that are protected by firewalls, anti-virus software, and other security technologies to prevent unauthorised access, hacking, and malware.

  • Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.

Administrative Security:

  • Access Controls: Access to personal data is restricted to authorised personnel only, based on their job responsibilities and the necessity to access the data to perform their duties.

  • Training: Employees receive regular training on data protection policies, privacy practices, and security measures to ensure they handle personal data responsibly and securely.

  • Data Minimisation: We collect and store only the personal data that is necessary for the purposes outlined in this Privacy Policy, and we regularly review and securely delete data that is no longer needed.

Data Retention:

  • Retention Periods: We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention period may vary depending on the type of data and the context in which it was collected. Our Data Retention and Disposal Schedule details the retention and review time frames for all our different types of data.

  • Secure Disposal: When personal data is no longer required, we ensure it is securely deleted or destroyed. Electronic data is securely erased, and physical documents are shredded.

Cloud Storage:

  • Trusted Providers: We may store personal data on cloud-based services provided by trusted third-party providers who comply with stringent data protection standards and regulations.

  • Data Backup: Regular backups of personal data are performed to prevent data loss in case of hardware failure, cyber-attacks, or other incidents. Backup data is also encrypted and stored securely.

International Transfers:

  • Data Transfers: If we transfer personal data outside the country where it was collected, we ensure that appropriate safeguards are in place to protect the data. This includes using standard contractual clauses approved by relevant authorities, obtaining your consent, or ensuring the recipient is certified under an approved certification mechanism.

  • Compliance: We comply with applicable data protection laws and regulations when transferring personal data internationally, ensuring that your data remains protected regardless of its location.

Your data protection rights

Under data protection law, you have the following rights regarding your personal data:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure (the right to be forgotten) – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at mail@landmark-design.co.uk 01489 352193 or by post to The Old Post Office, Houchin Street, Bishops Waltham SO32 1AR, if you wish to make a request.

Your rights in relation to automated decision making and profiling:

We do not undertake automated decision-making profiling. 

Changes to this privacy notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with an updated effective date.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us by contacting mail@landmark-design.co.uk 01489 352193 or by post to The Old Post Office, Houchin Street, Bishops Waltham SO32 1AR

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk